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Test Your Computer Before a Webcast
Check to see if your computer is ready to participate in the webcasts
- Go to NCDDR's webcast site (opens in a new window): ** www.ktwebcast.org
- Select either Windows Media Player or RealPlayer with your browser of choice (such as Internet Explorer, Firefox, etc.)
If music plays and text appears in the small window in the upper left side of the screen, you should not have a problem viewing a live webcast.
(Note: The music will play for about 45 seconds and the text will end with "BCM Baylor College of Medicine Center for Collaborative and Interactive Technologies – CCIT" on the screen.)
If the music does not play or text does not appear there are a number of possibilities:
Do you have the latest versions of Windows Media Player and/or RealPlayer installed?
- Free downloads are available at this link (opens in a new window) www.ktwebcast.org
- Contact technical support at your organization for assistance to install these players.
- Speakers properly connected and working
- Computer's memory capacity
- Computer network/ISP bandwidth problem
- Your organization/ISP blocks Windows Media Player or RealPlayer on your network (firewall issue)
** If you find a registration page that is not functional, please ignore and select the link at the top of the page to move on to the webcast page.
You may need to check your browser preferences. (Example) Firefox Preferences, Advanced: Do not select "Warn me when web sites try to redirect or reload the page". If you need this feature, select "Allow" if given the choice.
If you have RealPlayer, you can also test your system by viewing an archived webcast:
- Go to completed Webcasts (opens in a new window):
www.ilru.org/html/training/webcasts/archive/ - Select an archived webcast and click on "Go to Archived Web Cast (uses RealPlayer)"
If you are able to view an archived file but it freezes up or stops playing, the best fix in this case is to simply close the RealPlayer window and re-open it.
Other resources to check out:
- Instructions for participating in a webcast:
www.ncddr.org/webcasts/instructions.html - Frequently Asked Questions:
www.ilru.org/html/training/webcasts/FAQ.html
If you try these steps and are still not sure if your computer is ready to go for the webcast, please call NCDDR at 800-266-1832 (voice/tty); and ask for technical assistance for webcasts, or send email to: webcast@ncddr.org
