A Word from Director Vol.3, No. 2

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Survey Results - Question Six

How does your organization usually get information to your consumers?

The most frequent response to this question was 'Personal Communication' (79 percent). Other information formats frequently identified were 'Meetings' (76 percent), 'Newsletters' (64 percent), 'Information Mail Outs' (62 percent), 'Training Sessions/Classes/Workshops' (62 percent), and 'Telephone Information Line' (51 percent). The least-cited responses were 'Library/Information Holdings' (22 percent) and 'Other' (16 percent).

Variations existed among the individual stakeholder groups. SDSE and IL reported the widest variety of formats used to get information to their consumers. MEDIA had the highest response of 'Other' (51 percent) and identified their medium (e.g., news-paper, magazine, journal, television, radio) as a primary way of getting information to their consumers. Only one response, 'Newsletters,' received a higher percent of response (56 percent) from the MEDIA group.

Table 4

How does your organization usually get information to your consumers?

Text version of table

Stakeholder Group	Personal Comm.	Meetings	News- letters	Mail Outs	Work- shops	Phone	Fax	Reports	Computer Online	E-Mail	Library	Other
All Stakeholders	79	76	64	62	62	51	40	32	26	24	22	16
SDSE	82	100	76	92	94	63	69	78	82	63	41	8
CAP/APA	95	78	59	69	83	67	55	42	20	27	20	11
MEDIA	42	43	56	46	39	34	31	17	45	35	16	51
RF	83	74	68	61	72	44	34	38	17	10	22	12
RESNA	93	61	54	68	79	43	46	36	39	29	21	14
CEPD	75	88	49	51	53	40	28	27	16	16	17	11
LEG	75	64	42	36	7	35	41	33	19	19	7	17
IL	92	82	83	74	76	66	45	27	19	21	29	8

Key

Key to Acronyms used.

SDSE=State Directors of Special Education
CAP/APA=Directors of Client Assistance Programs/Advocacy and Protection Agencies
MEDIA=Disability Media Representatives
RF=Administrators of Medical Rehabilitation Facilities
RESNA=Members of the Rehabilitative Engineering and Assistive Technology Society of North America
CEPD=Members of Committees on Employment of People with Disabilities
LEG=Federal and State Legislators/Aides
IL=Administrators of Independent Living Organizations

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